Maju365 Privacy Policy – Personal Data Protection & Our Security Commitment

1. Introduction

Maju365 ("we", "our" or "Platform") is committed to protecting the privacy and security of personal information belonging to all members and visitors of our website. This Privacy Policy is crafted in accordance with global online entertainment industry best practices and applicable data protection laws.

This document explains the types of information we collect from you, how we use it, with whom we share it (if any), and the security measures we take to protect it. We encourage you to read this Privacy Policy carefully so you fully understand how your personal data is managed.

This Privacy Policy applies to all services offered by maju365 including the website, mobile app and all our official communication channels.

2. Information We Collect

To deliver quality and secure services, maju365 collects various types of information from our users. This information is divided into several categories:

2.1 Information You Provide Directly

This is information you provide to us voluntarily during the registration process, account verification or communication with the support team:

• Registration information: Full name, email address, mobile phone number, date of birth, account password
• Identity information (KYC): ID card number (MyKad/Passport), copy of identification document, residential address, proof of address
• Financial information: Payment method details (bank account number, bank name, account holder name), deposit and withdrawal transaction history
• Communication information: Any information you share with our customer support team via live chat, email or feedback forms

2.2 Information Collected Automatically

When you access the maju365 platform, our system automatically collects certain technical information for security purposes and service improvement:

• Device information: Device type (desktop, phone, tablet), operating system, browser version, screen resolution
• Network information: IP address, approximate geographic location (based on IP), internet service provider
• Behavioral data: Pages visited, time spent on each page, links clicked, navigation patterns
• Game activity data: Types of games played, bet amounts, wins, losses, betting history

2.3 Information From External Sources

In certain situations, we may receive information about you from external sources such as third-party identity verification providers, payment service providers or authorized regulatory bodies — but only when necessary to fulfill legal obligations or platform operations.

3. How We Use Your Information

Maju365 uses collected personal information for legitimate and specific purposes only. The following are the primary ways we use your data:

3.1 Service Provision and Management

• Creating and managing your member account
• Processing your deposits, bets and withdrawals
• Providing access to games and platform features
• Providing efficient and relevant customer support
• Sending important notifications related to your account (transaction confirmations, password changes, etc.)

3.2 Security and Fraud Prevention

• Verifying your identity to comply with KYC requirements and anti-money laundering laws
• Detecting and preventing fraudulent activity, illegal betting or platform abuse
• Protecting your account security by monitoring suspicious activity
• Ensuring game fairness and maintaining platform integrity

3.3 Marketing Communications (With Consent)

If you grant permission, we will use your contact information to:

• Sending promotional emails about bonuses, special offers and new games
• Providing notifications about events or competitions that may interest you
• Sending personalized offers based on your gaming history

You may withdraw consent to receive marketing communications at any time via the unsubscribe link in emails or through your account settings.

3.4 Platform Analysis and Improvement

• Analyzing usage patterns to understand user behavior
• Identifying technical issues and improving platform performance
• Developing new features based on feedback and usage data
• Conducting internal research to improve user experience

4. Sharing Information With Third Parties

Maju365 respects your privacy and will not sell or rent your personal information to third parties for their marketing purposes. However, we may need to share your information in the following situations:

4.1 Trusted Service Providers

We work with trusted third-party companies to support the operation of our platform. These service providers are only given access to information necessary to perform their tasks and are contractually obligated to protect your privacy:

• Payment service providers to process deposits and withdrawals
• Identity verification providers for KYC process
• Server and hosting service providers
• Customer support system providers
• Analytics companies to help us understand platform usage

4.2 Legal Requirements

Maju365 may disclose your personal information when required by law or when we reasonably believe that disclosure is necessary to:

• Complying with court orders or lawful legal process
• Protecting the rights, property or safety of maju365, our members or the public
• Cooperating with law enforcement authorities in criminal investigations
• Complying with reporting requirements to authorized regulatory bodies

4.3 Business Transfers

Should maju365 be involved in a merger, acquisition or asset sale, your personal information may be transferred as part of that transaction. You will be notified via email and/or a clear notice on our website of any change in ownership or use of your personal information.

5. Data Security and Protection

Maju365 takes the security of your data very seriously. We have implemented a range of technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure:

5.1 Technical Security Measures

• 256-bit SSL encryption: All data transmitted between our servers and your device is encrypted using industry-standard SSL technology
• Secure password storage: Your account password is stored in hashed and encrypted form — no one including maju365 staff can see your original password
• Firewall and intrusion detection systems: Our servers are protected by enterprise-grade firewalls and 24/7 security monitoring systems
• Strict access controls: Only authorized personnel may access members' personal information, and every access is logged for audit purposes

5.2 Organizational Security Measures

• Periodic security awareness training for all staff
• Strict password policy for all internal systems
• Regular security audits and vulnerability assessments
• Incident response plan to address any data breaches immediately

5.3 Your Responsibility

While we take steps to protect your data, the security of your account also depends on your own actions:

• Do not share your account password with anyone
• Use a strong and unique password for your maju365 account
• Enable two-factor authentication (2FA) for additional security
• Log out of your account when you finish using a public device
• Notify us immediately if you suspect your account has been compromised

6. Cookies and Tracking Technologies

Like most modern websites, maju365 uses cookies and similar tracking technologies to enhance your experience on our platform. Here is information about the technologies we use:

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites remember your preferences and provide personalized functionality.

6.2 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, navigation and access to secure areas. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how visitors interact with our platform by collecting anonymous information about the most frequently visited pages.
• Preference cookies: Allows the platform to remember your preferences (such as language or region) to provide a more personalized experience.
• Marketing cookies: Used to track visitors across websites to display relevant ads. These cookies require your consent.

6.3 Managing Cookies

You can control and/or delete cookies as you wish through your browser settings. However, please note that disabling certain cookies may affect the functionality and your experience on the maju365 platform.

7. Your Privacy Rights

As a maju365 member, you have several rights regarding your personal information. We are committed to respecting these rights and providing easy mechanisms for you to exercise them:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of this information through your account profile page.

7.2 Right of Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. You can update most information yourself through your account settings.

7.3 Right of Erasure

In certain circumstances, you may request that we delete your personal information. However, we may need to retain certain information to fulfill legal obligations or to resolve disputes.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain situations, for example while we verify the accuracy of data or when you object to the use of your data.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format, and to request that we transfer that data to another organization where technically feasible.

7.6 Right to Object

You may object to the processing of your personal information for marketing purposes at any time by contacting us or using the unsubscribe link in our marketing communications.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within 30 days.

8. Data Retention

Maju365 will only retain your personal information for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods depend on the type of information and its intended use:

• Active account data: Stored as long as your account remains active
• Transaction data: Stored for at least 7 years to comply with financial and anti-money laundering legal requirements
• KYC records: Stored for at least 5 years after account closure in accordance with regulatory requirements
• Security logs: Stored for 2 years for audit and security investigation purposes
• Marketing communications: Stored until you withdraw consent or request deletion

When your information is no longer needed, it will be securely deleted or anonymized so that it can no longer be associated with you.

9. Amendments to Privacy Policy

Maju365 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Any material changes to this Privacy Policy will be communicated to you via:

• Email to the address registered in your account
• Clear notice on our platform homepage
• In-app notifications when you log in

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Updated" date at the top of this document indicates when this Privacy Policy was last modified.

Continued use of the maju365 platform after changes take effect signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24/7 on the maju365 platform — the fastest way to get a response
• Email: [email protected] — we will respond within 24 hours on business days

We are committed to treating any concerns you have seriously and will work with you to resolve any privacy-related issues promptly and transparently.